Good questions. Straight answers.
Everything people usually ask before booking.
How far do you travel? Is there a travel fee?
We travel pretty much anywhere within reason. There's no travel fee within 20 driving miles of our Denver office or 30 driving miles of our Kansas City office. Farther out, a $25 travel fee plus $1 per additional mile, round trip, applies. We'll tell you the exact amount before we book.
Do you use steam cleaning or hot water extraction?
No. We use low-moisture encapsulation. A 17-inch rotary machine scrubs your carpet with a nylon brush and dry foam that surrounds the soil. There's no soaking and no extraction hose.
Will my carpet be soaking wet?
No. Our method uses far less moisture than steam cleaning. Your carpet will feel slightly damp at most, and there are no puddles or soaked pads.
Why do I need to vacuum afterward?
The cleaning foam surrounds the soil and dries into fine crystals. Vacuuming 24 to 72 hours after cleaning removes them, along with the dirt they've captured.
What's the difference between Standard and Signature 6 Star?
Standard is our full deep clean: pretreatment, rotary dry-foam scrub and pile rake. Signature 6 Star adds six treatments: spot-specific pretreatment, traffic-lane treatment, a custom-boosted cleaning solution, pet odor and stain treatment, deodorizer and a protector.
Can you remove pet urine odor?
Our Pet Odor & Stain Rescue treatment targets the source of urine odor in the carpet. Carpet pad acts like a sponge, so if urine has soaked deep into it, no cleaning method can pull it all back out. In that case replacing that section of pad is the real fix, and we'll tell you during the walk-through.
Why does my carpet feel so soft afterward?
Every job finishes with a thorough rake using an aggressive nylon pile lifter. It stands the fibers back up so the carpet dries fluffy instead of flat.
What areas do you serve?
The Denver metro area, the Kansas City metro in Missouri and Kansas, and Johnson County, Kansas. Include your ZIP code in your estimate request and we'll confirm.
How do I get a price?
Use the free estimate form, text us or call. Tell us your rooms, halls, stairs and any problem spots. Photos help.
Do I need to vacuum before you come?
No. Vacuuming with our commercial vacuum is step two of every standard clean.
Do you move furniture?
Yes. Small items that can sit off the carpet until it dries, like chairs, lamps and end tables, are moved free. Heavy furniture like beds, sofas and dressers has to be moved, cleaned under and put back while the carpet is still wet. That takes extra crew time, so it's a per-room furniture moving fee, and we'll include it in your estimate. Please move electronics yourself. We don't move glass or china cabinets, bookshelves, armoires, desks or file cabinets.
Do you clean upholstery?
Yes. We check the fabric and care code first, then recommend the right cleaning for that piece.
Still have a question?
Text or call us. We're happy to explain anything before you book.
Prefer email? aggrocarpetcleaning@gmail.com
